Frequently Asked Questions
Everything you need to know about ordering authentic international flavors from International Foods UK.
Where does International Foods UK deliver to?
We offer nationwide delivery across the United Kingdom, including the Highlands and Islands. Please note that some remote areas may incur a small shipping surcharge and slightly longer delivery times.
How do you ensure the freshness of perishable products during transit?
Perishable items are packed in temperature-controlled insulated liners with chilled gel packs. This ensures that your food stays at the required temperature for up to 48 hours during the delivery process.
What is your policy on product expiry dates?
We guarantee that all products shipped will have a reasonable shelf life. For short-dated clearance items, the expiry date will be clearly stated in the product description before you purchase.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, for non-perishable ambient goods, you can return them within 14 days provided they are unopened and in their original packaging.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If any items are damaged or missing, contact our customer support team within 24 hours of receipt with your order number and photographic evidence so we can arrange a refund or replacement.
Do you stock products for specific dietary requirements?
Yes, we have a wide range of Halal, Kosher, Vegan, and Gluten-Free international products. You can use our website filters to easily browse items that meet your specific dietary needs.